🚚 Volt28 Shipping Policy

Last Updated: October 2025

At Volt28, we aim to ensure that your order reaches you quickly, safely, and in perfect condition.
 All shipments are handled by trusted delivery partners through Shiprocket, ensuring smooth and transparent logistics across India.

📦 Order Processing

●       Orders are typically processed within 1–2 business days (excluding Sundays and public holidays).

●       Once your order is processed, you will receive a shipment confirmation email/SMS/WhatsApp with your tracking ID.

●       Orders placed after 2 PM IST may be processed the next working day.

Note: During high-demand periods (like festive sales), processing times may extend slightly — but we always strive for the fastest dispatch possible.

🚀 Estimated Delivery Timelines

We deliver PAN-India through our logistics partners. Typical delivery timelines are:

●       Metro Cities: 2–4 working days

●       Tier-2 & Tier-3 Cities: 4–6 working days

●       Remote Locations / North-East / J&K: 6–9 working days

Delivery times may vary depending on your PIN code, courier capacity, and external factors such as weather or transportation delays.

🧾 Order Tracking

Once your product is shipped, you’ll receive a tracking link via email, SMS, or WhatsApp.
 You can track the real-time status of your shipment directly from that link.

If your tracking link shows “Delivered” but you haven’t received the product, please contact us at support@volt28.in within 48 hours.

🚚 Shipping Charges

●       Free Shipping: On all prepaid orders above ₹499.

●       Standard Shipping Fee: ₹49 for orders below ₹499.

●       Cash on Delivery (COD): Available with a nominal ₹40 handling fee.

Shipping costs (if applicable) are displayed at checkout before completing your purchase.

📦 Order Delays

We do our best to deliver on time, but in some rare cases, delays may occur due to:

●       Incorrect or incomplete address

●       Unreachable contact number

●       Local courier delays, strikes, or natural calamities

In such cases, our customer care team will reach out to you to assist with resolution.

🔁 Non-Delivery or Return to Origin (RTO)

If your parcel is returned due to non-acceptance or incorrect address, we can reship your order once you confirm the correct details.
 Reshipping may attract additional shipping charges depending on the situation.

🌍 International Shipping

Currently, Volt28 ships only within India.
 We are working to expand globally soon — stay tuned for updates!

💬 Customer Support

For any shipping or delivery-related queries, please contact our support team:
 📧 support@volt28.in
 📞 +91 (Customer Service Number)

Our support hours: Monday to Saturday, 10:00 AM – 6:00 PM

🏢 Company Details

Volt28 | N28 Collective Pvt. Ltd.

Plot No. 27, Sector 4, IMT Manesar,
 Gurgaon, Haryana – 122050, India

✅ Compliant With:

●       Consumer Protection (E-Commerce) Rules, 2020

●       Information Technology Act, 2000

●       Shopify & Shiprocket merchant policies